Question 1

Why is there a price range for colour?

Accepted Answer

There is a range for colour pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes more time. It takes more individual foils, more brush strokes and more of everything which adds to the cost. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair color is the most expensive cost we incur outside of payroll. Your service provider will adjust the price to account for the unique requirements of your hair. First time colour guests are recommended to schedule a consultation prior to your appointment day to assure proper scheduling time and pricing before work begins.

A stylist’s prices are also based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable.

Question 2

Why do different stylists charge different prices for services?

Accepted Answer

Stylist’s prices are based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.

Question 3

What is the difference between a Trim and a Haircut?

Accepted Answer

There is no difference between a trim and a haircut. When asked if you will be receiving a haircut with colour, some guests will respond “no, I just need a trim”. We know you hate to hear this, but a “trim” that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Fringe trims are different. Fringe trims really do take just a few minutes and one fringe trim is complimentary after your haircut.
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Question 4

How long will my colour last?

Accepted Answer

If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for coloured hair, your hair colour should last from 4 to 8 weeks, with 5 to 6 weeks being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you are in the sun. It is a sad but true fact that reds have less longevity because of the unusual shape of the molecule. Colour works by depositing molecules of pigment in your hair shaft and unfortunately they eventually fade. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair colour will only last 1 to 3 weeks. An inexpensive non-colour safe shampoo can strip out your colour in as little as one washing. You may think we are telling you this in order to get you to buy our products, this is not the case, higher detergent pharmacy/supermarket type shampoos will strip your colour quickly. Also, conditioners with a high paraffin content will bind to your colour causing fading and damage. Our stylist, along with the high standards of the products used to create beautiful colour, will not only maintain but will enhance the integrity of your hair, resulting in healthier longer lasting colour. This is why it is important to purchase products in our salon recommended by your stylist.

Question 5

What happens if I'm a 'no-show' or cancel the same day?

Accepted Answer

When you are a ‘no-show’ or cancel with short notice, your service provider does not get paid. Their bills don’t get paid. If you ‘no-show’ we still want to see you, but we will ask you to pay 50% of the service you missed. If you let us know within 24 hours, you will only be asked to pay 25% of the service you missed. As a courtesy to the company and the service provider we ask you to pay this fee. It is possible for a colour and cut to represent half of a service provider’s day, so canceling with less than 24 hours’ notice really hurts.

Question 6

What happens if I am late for my appointment?

Accepted Answer

We appreciate when you arrive on time, but we know that you may run late due to circumstances beyond your control. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you and your stylist on schedule. Although we try to accommodate late arriving guests, it is not always possible to give a late arriving guest their entire appointment time. This may result in the need to reschedule, especially if the guest is more than 10-15 minutes late. Please note that the guest may be charged 50% the cost of your appointment if repeatedly late.

Question 7

What should I do if I'm not happy?

Accepted Answer

Please tell us. Tell us. Tell us. You get the idea. We need to know or we cannot do anything about it. We really go out of our way to make our guests happy and when someone is not, we will do what it takes to correct the situation. You are paying for a service, and we want to make sure you feel that it was worth every penny. Guests who are not happy tend to go away quietly, because they are uncomfortable with expressing their concerns. Please believe us when we tell you that we consider it a favour when you inform us if/when our services in any way did not meet your expectations. We strive to exceed every guest’s expectations from the minute you choose our salon. All of us at Razor Dolls will take your concerns and improve upon them, but you must please tell us.
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Question 8

Where should I park?

Accepted Answer

Street parking is also permitted although there are strict restrictions. We suggest that you park in an all-day park in one of the side streets or in the 2 hour parking lot over in James Street.

Question 9

I would like to try another stylist, but I don't want to offend my current stylist"

Accepted Answer

Each of our staff understands that as hard as they try, they might not be the right fit for every guest. Our guest services staff members often suggest other stylists when the requested one is busy; all of our stylists are okay with that. You will not hurt anyone’s feelings if/when you decide to make a change and in fact, we have guests who rotate who they see, just to mix it up. Sometimes a change is what you need, and we hope that when you do make a change, you make a change of service providers within our salon, and not a change of salons. So choose who you want and don’t worry about it. Your old stylist will still talk to you, smile at you and most definitely will not be offended by your decision.

FAQs